Housing Assistant

2 days ago


Greeley, Colorado, United States United Way of Weld County Full time
Job Summary

The Housing Assistant will provide support to the Housing Navigation Center (HNC) team in Greeley, CO. This role will assist with brokering community housing solution resources, conducting assessments, and maintaining cleanliness of the Center. The ideal candidate will have excellent customer service and phone skills, as well as the ability to work independently and as a team player.

Key Responsibilities
  • Utilize trauma-informed care, person-centered, and culturally competent principles when working with guests
  • Greet guests when they enter the HNC, ensuring they sign in and are assisted appropriately
  • Answer phones and refer callers to appropriate in-house staff and/or community agencies
  • Assist with intakes and assessments when needed, as a support to housing coordinators
  • Enter daily services into the Homeless Management Information System (HMIS)
  • Assist guests in vital document readiness for housing
  • Perform routine administrative tasks
  • De-escalate and mitigate any conflicts or concerns with guests
  • Monitor and maintain the day shelter space to ensure proper utilization of services for guests
  • Maintain the cleanliness, organization, and professionalism of the Housing Navigation Center
Requirements
  • High school diploma or equivalent
  • Excellent customer service and phone skills
  • Organizational skills, detail-oriented, attention to deadlines
  • Self-motivated; proven excellent performance standards and quality of work
  • Effective interpersonal communication skills including written and one-on-one conversations
  • Ability to multi-task with constantly changing priorities and excellent follow-through
  • Ability to work independently and as a team player
Benefits
  • Insurance options include voluntary medical, dental, vision, and supplemental insurance, as well as automatic life insurance, and an available FSA plan
  • The leave plan includes vacation, sick, parental leave, short-term disability, and at least 14 paid holidays
  • The retirement plan is open to all employees after one year, and the employer contribution is determined by the Board of Directors


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