Customer Service Representative

1 day ago


Tucson, Arizona, United States QDI StoneQDI Surfaces Full time

Company Overview

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QDI Surfaces is a family-owned professional distribution company with locations in Texas, Arizona, California, and Arkansas. We are a leader in the flooring industry, offering a wide range of products including Porcelain, Natural Stone, Paver, Pool Coping, SPC Vinyl, Pool Tile, Glass Tile, Setting Materials, and Decorative products.

We service a nationwide customer base that includes leading Homebuilders, Flooring Dealers, Contractors, Pool Builders, Landscape Contractors, Commercial Architects, and Designers.

Job Summary

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We are seeking a Customer Service Representative to join our team at QDI Surfaces. As a Customer Service Representative, you will be responsible for providing exceptional customer service, answering customer inquiries, and resolving any issues that may arise.

Responsibilities

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  • Provide support to customers through phone, email, and in-person interactions.
  • Analyze and resolve customer complaints in a timely and professional manner.
  • Communicate effectively with internal teams to ensure seamless delivery of services.
  • Process customer orders and transactions accurately and efficiently.
  • Participate in special projects and perform additional duties as required.

Requirements

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To be successful as a Customer Service Representative at QDI Surfaces, you will need:

  • A minimum of 3-5 years of experience in customer service or office management.
  • Excellent communication and problem-solving skills.
  • The ability to work independently and as part of a team.
  • A high school diploma or equivalent.
  • A valid driver's license.

Benefits

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At QDI Surfaces, we offer a competitive salary and benefits package, including:

  • A salary range of $45,000 - $60,000 per year, based on experience.
  • Full health insurance benefits after 90 days.
  • 401(k) plan with company match after one year.
  • PTO (Paid Time Off).
  • Employee discounts on all QDI Surfaces products.

How to Apply

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If you are a motivated and customer-focused individual who is looking for a challenging and rewarding career opportunity, please submit your resume and cover letter to us for consideration.



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