Service Desk Agent Opportunity
1 week ago
Job Description
This role provides administrative clerical support and assists in interacting with customers, field sales teams, and operations support to ensure excellent service and overall customer satisfaction.
The position involves providing clerical assistance in order processing and inventory management.
Key Skills and Abilities Include:
- High School Diploma or equivalent
- Proficiency with computers to intermediate level utilizing Microsoft Windows, Windows applications, and ERP order entry systems. JD Edwards practice and process training will be provided
- Knowledge of mathematical concepts and the ability to apply such concepts as fractions, percentages, and ratios to practical application with accuracy
- Ability to sit at a desk and/or computer terminal to perform writing and/or keying/typing information for protracted periods of time
- Mobility to move freely across uneven terrain both indoors and outdoors safely
Key Personal Attributes Include:
- Strong interpersonal and effective communication skills (verbal, written, and utilizing all media (phone, e-mail, text)) for interaction with customers and fellow employees including the ability to maintain a positive and professional working relationship with peers, management, and support resources, with a constant commitment to teamwork and exemplary customer service
- Practical organization skills with strong attention to detail along with the ability to multi-task and prioritize multiple assignments
- Ability to respond professionally to common inquiries or complaints from sales staff and other employees, customers, regulatory agencies, suppliers, etc.
- Reads, writes, and speaks the English language fluently
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