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DISH Field Service Operations Director

1 month ago

Greensboro, North Carolina, United States DISH Full time
About DISH

DISH is a pioneer in the field of connectivity, reimagining the future for over 40 years. Our diverse portfolio includes satellite television service, live-streaming and on-demand programming, smart home installation services, mobile plans and products, and now we are building America's First Smart Network.

Our brands encompass EchoStar, Hughes, DISH TV, Sling TV, Boost Mobile, and Gen Mobile. We operate across nearly 100 facilities nationwide, with a team of In-Home Services field professionals leading all field operations.

Job Summary

We are seeking a highly skilled Field Service Manager to provide leadership and direction to our Field Service Technician team. As a key member of our organization, you will be responsible for ensuring 100% customer satisfaction by directing, coaching, and developing technicians to deliver exceptional customer service.

Key Responsibilities:
  • Support new employees through comprehensive training and development programs
  • Demonstrate and coach behaviors that promote quality customer service
  • Train existing Installers/Technicians on changing processes, procedures, and technologies
  • Conduct on-site inspections to evaluate and coach team members regarding quality service and adherence to safety standards
  • Improve team and individual performance by working hands-on alongside the technicians
  • Manage fleet-related processes including vehicle maintenance and upkeep
  • Address escalated customer and/or employee issues
Requirements

To succeed in this role, you will require:

  • A strong competency in leading, developing, mentoring, and coaching
  • Ability to read and interpret safety rules, operating and maintenance instructions, and procedure manuals
  • Ability to obtain an elevated understanding of processes, procedures, and responsibilities performed by direct reports
  • Ability to write reports and correspondence
  • Excellent presentation, facilitation, and communication skills
  • Ability to frequently lift and/or move up to 75 pounds, work in small spaces and/or in all climates, and safely operate a motor vehicle
  • Ability to climb a 40 Ft. ladder safely; employee, including any tools or equipment that is carried, must be able to remain within the weight requirements of either the 300-pound ladder or the 375-pound ladder (the fall protection equipment capacity is 310 pounds and the tools are 40 pounds)
  • Willingsness to work flexible hours, including 45+ hours a week, including weekends
Compensation and Benefits

We offer a competitive salary range of $63,150.00 - $72,000.00 per year, along with versatile health perks, including flexible spending accounts, HSA, a 401(k) Plan with company match, ESPP, career opportunities, and a flexible time away plan. Compensation may vary based on qualifications, skill level, and competencies.