IT Director of Service Delivery Transformation Lead

4 days ago


Greensboro, North Carolina, United States Goodwin Recruiting Full time

We are seeking a highly experienced and results-driven IT Director of Service Delivery to join our team at Goodwin Recruiting in Greensboro, NC. This is an exciting opportunity for a dynamic leader to elevate the IT services and solutions, ensuring seamless coordination across various teams.

Job Overview

The successful candidate will have strong leadership skills, with a proven track record of managing relationships with third-party vendors, supervising service team members, and ensuring that IT infrastructure, applications, and processes operate efficiently and effectively.

This critical role demands a high level of expertise in ITIL Master certification, Project Management experience, Systems Analyst (Root Cause Analysis), Wireless Technology/Network Administration/Firewall Management, and Lean or other Operational Excellence (OpEX) certifications.

Key Responsibilities:
  • Manage relationships with third-party vendors to ensure optimal service delivery.
  • Supervise service team members to achieve high-quality IT services.
  • Ensure IT infrastructure, applications, and processes operate efficiently and effectively.

The ideal candidate will be able to work independently and as part of a team, with excellent communication and problem-solving skills. If you are a motivated and organized professional with a passion for delivering exceptional IT services, we encourage you to apply.

Requirements:
  • Bachelor's degree in Computer Science, Information Technology, or related field.
  • Minimum 5 years of experience in IT management, with a focus on service delivery.
  • Strong knowledge of ITIL framework, Project Management methodologies, and Systems Analysis techniques.
  • Excellent communication, problem-solving, and leadership skills.

The estimated salary for this position is $110,000 per year, commensurate with experience. We offer a comprehensive benefits package, including medical, dental, and vision insurance, 401K plan, and flexible Fridays.



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