IT Director of Service Delivery Transformation Lead
4 days ago
We are seeking a highly experienced and results-driven IT Director of Service Delivery to join our team at Goodwin Recruiting in Greensboro, NC. This is an exciting opportunity for a dynamic leader to elevate the IT services and solutions, ensuring seamless coordination across various teams.
Job OverviewThe successful candidate will have strong leadership skills, with a proven track record of managing relationships with third-party vendors, supervising service team members, and ensuring that IT infrastructure, applications, and processes operate efficiently and effectively.
This critical role demands a high level of expertise in ITIL Master certification, Project Management experience, Systems Analyst (Root Cause Analysis), Wireless Technology/Network Administration/Firewall Management, and Lean or other Operational Excellence (OpEX) certifications.
Key Responsibilities:- Manage relationships with third-party vendors to ensure optimal service delivery.
- Supervise service team members to achieve high-quality IT services.
- Ensure IT infrastructure, applications, and processes operate efficiently and effectively.
The ideal candidate will be able to work independently and as part of a team, with excellent communication and problem-solving skills. If you are a motivated and organized professional with a passion for delivering exceptional IT services, we encourage you to apply.
Requirements:- Bachelor's degree in Computer Science, Information Technology, or related field.
- Minimum 5 years of experience in IT management, with a focus on service delivery.
- Strong knowledge of ITIL framework, Project Management methodologies, and Systems Analysis techniques.
- Excellent communication, problem-solving, and leadership skills.
The estimated salary for this position is $110,000 per year, commensurate with experience. We offer a comprehensive benefits package, including medical, dental, and vision insurance, 401K plan, and flexible Fridays.
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