Senior Manager of Employee and Labor Relations

3 days ago

OH United States Go METRO Full time
Job Title: Senior Manager of Employee and Labor Relations

Go METRO is seeking a highly skilled and experienced Senior Manager of Employee and Labor Relations to join our team. As a key member of our HR department, you will be responsible for managing the day-to-day functions of the Employee and Labor Relations Department.

Key Responsibilities:
  • Lead, conduct, and document thorough, fair, and objective complex employment-related investigations, including employee complaints, Title VII, ADA, ADEA, FLSA, and FMLA.
  • Respond to and resolve employee-related issues, properly elevating issues when warranted.
  • Actively participate and promote positive relationships between SORTA and its employees and recognized labor representatives.
  • Coach and counsel management staff in the administration of the collective bargaining agreement and related documents.
  • Create and conduct training related to labor and employee management in promotion of organizational effectiveness and risk mitigation.
  • Assist in the creation of policies and procedures.
  • Actively participate in and lead when requested, departmental and organizational teams, projects, and committees.
  • Assist in preparing employee and labor-related agreements.
  • Monitor and manage employee and labor-related agreements.
  • Actively assist in employment-related proceedings acting as SORTA representative where assigned.
  • Respond to and manage employment-related claims when assigned.
  • Stay up to date and ensure necessary updates are made regarding the most recent employment and labor-related laws, regulations, trends, and best practices.
  • Maintain excellent recordkeeping exercising strict confidentiality where prudent.
  • Effectively resolve employment-related conflicts while promoting organizational values.
  • Partner with leaders to proactively identify and address potential employee and labor relations issues and develop preventative measures.
  • Assist in the development and implementation of employee and labor-related strategies to promote operational efficiencies, employee experience, and employee retention.
  • Manage the employee and labor relations case management system for proper data capture, required confidentiality, any related legal requirements, and to ensure timely and effective resolution of matters.
Requirements:
  • Communications - Excellent verbal and written skills; persuasive, consensus builder.
  • Customer Focus - Excellent problem-solving skills and a desire to exceed customer expectations. Model, facilitate, and encourage exemplary internal and external customer service, open communication, collaboration, and participation among staff.
  • Employee Development - Competent in assessing employee skills: coaches, delegates, and supports employee development. Provides constructive feedback.
  • Leadership - Energetic, innovative self-starter, committed to continuous improvement and creative problem solving.
  • Professional Integrity - Exhibits and values commitment, leadership, accountability, diversity, honesty, fiscal responsibility, and the ability to maximize resources.
  • Proficiency - Able to multi-task, plan, and measure results, create and analyze data, excellent computer skills, accuracy, and attention to detail, excellent project management skills.
Education/Experience:
  • Bachelor's degree in Human Resources, Employee Relations, Labor Relations, or related field required.
  • Advanced degree (Masters, JD) in Human Resource Management, Employee Relations, or Labor Relations preferred.
  • Seven (7) years experience in employee and/or labor relations, including responding to employee issues and responding to grievances.
  • Five (5) years experience in conducting effective informational and interrogatory interviews.
  • Experience managing/supervising employees, preferably in a union environment.
  • Experience writing reports subject to potential legal or administrative action.
Skills & Abilities:
  • Thorough understanding of Employment and Labor Law (Ohio public sector preferred).
  • Proficient in the MS Office (or similar) suite, including, but not limited to, Excel, Word, Access, and PowerPoint; GroupWise email; Maximo (or similar) inventory management and purchasing modules.
  • Ability to learn new computer programs (software and applications).
  • Ability to lift and carry materials and supplies, up to 50 lbs.
  • Ability to respond to critical situations and work a flexible schedule as required.
  • Ability to collaborate, build relationships, gain credibility, and partner effectively with others up and down a matrixed organization.
  • Strong verbal and written communications.
  • Managerial courage demonstrated through effective, direct, and respectful communications.
  • Aptitude for critical thinking and succinctly presenting the best course of action.
  • Exceptional organizational, analytical, leadership, and interpersonal skills.
  • Ability to identify and develop sources of information relative to the task at hand.
  • Ensure confidentiality of sensitive information is maintained.
  • Ability to conduct research using multiple information and data sources.
  • Strong interpersonal skills used to build rapport with all parties involved.
  • Ability to work independently, with limited supervision.
  • Ability to effectively participate on teams and lead when required.

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