Computer Associate

1 week ago

Staten Island, New York, United States Metropolitan Transportation Authority Full time
Job Title: Computer Associate

We are seeking a highly skilled and motivated Computer Associate to join our team at the Metropolitan Transportation Authority. As a key member of our IT department, you will be responsible for providing technical support and assistance to our staff and customers.

Key Responsibilities:
  • Provide technical support and assistance to staff and customers
  • Deploy, configure, and troubleshoot network elements
  • Assist with the deployment and troubleshooting of computer equipment, mobile devices, and desk phones
  • Set up new users with access to LAN, Email, Printer, Internet, Home Folder, Shared Folders, and standard software applications
  • Visit remote facilities and provide technical support to end-users
  • Perform security system administration, system upgrades, troubleshooting, and maintenance tasks
  • Assist with flat-file database system development and perform weekly updates and maintenance
  • Develop and maintain documentation, including forms and training manuals
  • Perform diagnostics, including visual inspections of equipment cabinets and document hardware maintenance requirements
  • Assist with IT equipment life cycle management and review project documentation
Requirements:
  • Baccalaureate degree from an accredited college or university and two years of satisfactory, full-time experience in mainframe computer, mid-range computer, LAN or WAN computer environments, and/or local desktop support
  • Associate degree or 60 semester credits from an accredited college or university and three years of satisfactory, full-time experience as described above
  • Four-year high school diploma or its educational equivalent and four years of satisfactory, full-time experience as described above
Desired Skills:
  • Experience working with Fiber Optic Data Communication Network, including Cisco L2/L3 Switches, Windows and Linux Servers/Workstations, Network Audio/Video Recorders, CCTV Security Cameras, Intercoms, and Door Access Control System
  • Well-versed with Cisco IOS Command Line Interface
  • Experience providing hands-on technical support to end-users related to PC/Wyse Box, Multi-function Printers, Microsoft 365 Apps/Services, Shared Folders, Mobile Devices, and various standard/proprietary application software
  • Experience working with LAN/WAN/VLAN, Switching/Routing protocols, and Networking Tools/Techniques
  • Experience developing flat-file database system and performing database maintenance/management
  • Familiarity with proprietary systems, such as Genetec Security Center, Genetec Clearance, Nexus Server, Giga Smart, Giga VUE, Nozomi Network Guardian, Nozomi Network Central Management Console, Dominion Terminal Server, SIMATIC WinCC, Software House C-CURE 9000, and/or Lenel Access Control System
Selection Method:

Based on evaluation of education, skills, experience, interview, and assessment. All selected candidates will be subject to a full background investigation that includes employment and education. Discrepancies may lead to dismissal.

Other Information:

Appointment may be at a comparable level to the current level of the selected candidate. As an employee of the Metropolitan Transportation Authority, you may be required to complete an annual financial disclosure statement with the state of New York, if your position earns more than $101,379 per year or if the position is designated as a policy maker.

Qualified applicants can submit an online application by clicking on the 'APPLY NOW' button from either the CAREERS page or from the JOB DESCRIPTION page.

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