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Field Support Technician IFA

1 month ago

Loveland, Colorado, United States H&R Block Full time
Job Title: Field Support Technician IFA

At H&R Block, we're committed to providing exceptional technical support to our clients and teams worldwide. As a Field Support Technician IFA, you'll play a critical role in ensuring our clients' technical needs are met efficiently and effectively.

Key Responsibilities:
  • Provide technical PC, peripheral, network, and software break-fix support to clients via on-site, phone, chat, and off-phone channels.
  • Utilize software solutions, knowledge bases, personal knowledge, and computer systems to resolve and track user incidents.
  • Effectively communicate and assist clients regarding their technical support issues.
  • Serve as a liaison between business partners, Lead FST/CSM, and TSC to identify and resolve problems.
Requirements:
  • High school diploma or equivalent.
  • Experience with Windows Environment, Windows network configurations, and MS Office (or equivalent).
  • Ability to work independently or on a team.
  • Oral, written, and interpersonal communication skills.
  • Demonstrated decision-making, analytical, and problem-solving skills.
  • Demonstrated organization, prioritization, and project coordination skills.
  • Demonstrated ability to set up, maintain, and troubleshoot computer hardware, networks, and systems.
What We Offer:
  • A competitive pay range of $15.87 to $24.04 per hour.
  • Opportunities for professional growth and development.
  • A dynamic and supportive work environment.
  • A comprehensive benefits package, including medical and prescription drug coverage, 401(k) plan, and employee assistance program.

We're an equal opportunity employer and welcome applications from diverse candidates. If you're passionate about delivering exceptional technical support and want to join a dynamic team, apply now