HVAC Service Technician
3 weeks ago
HVAC Service Technician Role
Authority Brands Inc. is a leading provider of home services, building brands that support the success of our franchisees, as well as bettering the lives of the homeowners we serve and the people we employ.
The HVAC Service Technician provides exceptional customer service and educates customers regarding technical and investment decisions by providing multiple options and solutions while making service calls in customers' homes.
Responsibilities:
- Servicing and repairing heating and air conditioning systems and components to meet client needs.
- Maintaining technical excellence to uphold the company's unique proposition of Always On Time...Or You Don't Pay A Dime.
- Utilizing the Straight Forward Pricing Guide system, including the True Cost Calculator on each call.
- Assessing systems to determine repair vs. replace recommendations to clients, explaining each service and repair performed to the customer.
- Ensuring client satisfaction with all work.
- Testing each system after each service or repair is completed to guarantee proper functioning.
- Performing a proper inspection of the customer's system to prevent future breakdowns.
- Accurately completing all paperwork, including writing recommendations on invoices.
- Explaining Club Membership Agreements to every customer and maintaining a conversion rate of at least 25% of non-Club Members and a 90% renewal rate on existing Club Members.
- Providing customer leads to the Sales Lead Coordinator when identifying a potential need for system additions or replacements.
- Obeys the One Hour Code of Ethics, Team Rules, and Team Philosophy.
Qualifications:
- Two or more years of experience in the HVAC industry.
- Prior, successful experience as a Service & Repair Technician in the HVAC industry.
- NATE certification preferred.
- EPA Type 1 and 2 Required.
- Strong communication skills and technical competence.
- Must sign the Company Code of Ethics and agree to being videotaped for training and compliance purposes at least six (6) times per year.
We believe our greatest assets are our employees, offering competitive salaries and a full benefits package to include, PTO, paid holidays, 401(k) and more.
Authority Brands Inc. conducts drug screens and background checks on applicants who accept employment offers. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions however we do not sponsor Visa's at this time.
Authority Brands Inc. is an Equal Opportunity Employer
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