Operations Director

7 days ago


Moncks Corner, South Carolina, United States Quantix Supply Chain Solutions Full time
Job Summary

The Operations Manager is responsible for overseeing the daily shipping, receiving, maintenance, and operational activities at the terminal. This includes planning, organization, direction, coordination, and control to ensure cost-effective, timely, and quality service to customers.

Key Responsibilities
  1. Investigate customer complaints and resolve problems in a timely and professional manner.
  2. Interview, select, train, and assign new personnel to meet the needs of the terminal.
  3. Enforce compliance with all company policies, safety rules, and governmental regulations.
  4. Review and analyze expenditure, financial, and operations reports to identify areas for improvement and cost savings.
  5. Develop and implement training programs for new operations employees and establish ongoing training programs for current staff.
  6. Coordinate cross-training of essential personnel to ensure redundancy staffing measures are in place.
  7. Ensure all customer requirements are met and work is performed in conformance to the standards set by upper management.
Requirements
  • Bachelor's degree in Transportation Management or a related field, or 4+ years of equivalent experience in the Transportation/Distribution industry.
  • Working knowledge of truckload transportation operations.
  • Ability to supervise and discipline all personnel with documented record keeping.
  • Superior interpersonal skills, including the ability to work with diverse personalities and interact tactfully.
  • Excellent verbal and written communication skills.
  • General understanding of mechanical operations and maintenance of revenue equipment.
  • Ability to maintain a high level of confidentiality.
  • Strong problem-solving, organizational, time management, and analytical skills.
  • Fundamental computer skills in MS Word, Excel, and the ability to learn TMW and other necessary software systems.
  • Proven track record in meeting high expectations of quality standards.
Abilities Required

Physical demands are representative of the physical requirements necessary for an employee to successfully perform the essential functions of the job.


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