Senior Field Engineer
15 hours ago
Join Adobe Systems as a Senior Field Engineer and be part of a team that's changing the world through digital experiences.
About the RoleWe're seeking a highly skilled and experienced Senior Field Engineer to join our team. As a Senior Field Engineer, you will be responsible for providing technical expertise and support to our customers and partners. You will work closely with our customers to understand their business needs and technical requirements, and provide guidance on best practices for implementing and optimizing Adobe solutions.
Key Responsibilities- Be a recognized authority in Adobe software-based solutions and technologies, specifically Customer Journey Analytics and Adobe Analytics.
- Work with customers to educate them on standard methodologies and provide measurable insights and recommendations to drive customer success and value with Adobe solutions.
- Analyze complex implementation or post-implementation issues, identify possible resolution options, and present recommendations to customers and partners.
- Maintain the highest level of technical expertise by staying up-to-date with the latest Adobe technologies through internal and external learning opportunities.
- Interact frequently with customers via phone, email, and/or in-person, including interaction with marketers, analysts, web developers, and C-level executives.
- 7+ years' experience in digital analytics or a related field.
- Deep technical knowledge of Adobe products, specifically Customer Journey Analytics and Adobe Analytics.
- Experience articulating technical solutions and how they can solve customer business problems to both technical and non-technical audiences.
- Ability to adapt to and work effectively with a variety of customers and partners in challenging situations.
- Intermediate to advanced experience using Adobe Analytics, specifically Analysis Workspace.
- Experience working with multi-channel customer-level data analysis.
We offer a competitive salary and benefits package, as well as opportunities for professional growth and development. If you're passionate about digital experiences and want to be part of a team that's changing the world, apply now
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