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Hotel Operations Manager
2 months ago
The Hotel Operations Manager at Quality Inn - Dundee, MI is tasked with supervising all facets of hotel management while ensuring exceptional guest experiences. This position calls for a meticulous and organized leader capable of guiding a dedicated team.
Key Responsibilities:
- Oversee and manage daily hotel operations, encompassing front desk, housekeeping, maintenance, and food service.
- Formulate and execute strategies aimed at boosting revenue and reducing operational costs.
- Guarantee that guest accommodations and communal spaces are upheld to the highest cleanliness and maintenance standards.
- Educate and inspire team members to deliver outstanding customer service.
- Establish and nurture relationships with vital stakeholders, including suppliers, vendors, and community organizations.
- Evaluate and analyze key performance metrics to pinpoint improvement opportunities and enact suitable action plans.
- Address and resolve guest inquiries and concerns promptly and professionally.
- Prior experience in a comparable role within the hospitality sector.
- Strong leadership and managerial capabilities.
- Exceptional communication and interpersonal skills.
- Demonstrated ability to foster positive relationships with both team members and guests.
- Familiarity with hotel operations and industry developments.
- Capacity to thrive in a dynamic and high-pressure setting.
- Willingness to work weekends, holidays, and evenings as necessary.
- Bachelor's degree in hospitality management or a related discipline is preferred.
- Competitive salary range: $45,000 - $55,000 annually, plus performance-based bonuses.
- Comprehensive medical, dental, and vision coverage.
- Paid time off for vacations.
- Employee discount programs.
- Opportunities for professional growth and career advancement.
Quality Inn is a reputable hotel committed to delivering outstanding guest service and fostering a welcoming atmosphere. Our staff is dedicated to providing exceptional hospitality experiences and ensuring guest satisfaction.
Equal Employment Opportunity:
Our organization is an Equal Employment Opportunity employer, where hiring decisions are based on individual capabilities and qualifications without discrimination based on race, color, religion, sex, pregnancy, age, national origin, disability, genetic information, or any other protected characteristic as defined by law.
