Senior Telephony Developer

7 days ago


Farmington Hills, Michigan, United States Saxon Global Full time
Senior Application Developer for Customer Service Team

We are seeking a highly skilled Senior Application Developer to join our Customer Service Team. The ideal candidate should have at least 5 years of experience in one or more of the following areas:

  • Web services and cross-system communication protocols, with experience in integrating telephony systems with other computer systems (e.g. SOAP, VXML, SQL, XML, REST)
  • Software development in an object-oriented programming language, with the ability to design, develop, and support advanced IVR applications
  • Knowledge of PBX architecture, telecommunication network services, and contact center systems
  • Working knowledge of and the ability to interpret and troubleshoot SIP-based VoIP traffic, as well as the integration of dissimilar SIP telephony systems
  • Strong understanding of contact center operations, including key metrics and workforce management needs
  • Experience with management and development of speech recognition systems and grammars

Required Skills: REST, PBX, IVR, SOAP, XML, SQL, Java

Basic Qualification:

  • 5+ years of IVR/Telephony Development experience
  • Experience with PBX scripting/development
  • Excellent communication skills

Additional Skills:

  • 5+ years of IVR/Telephony Development experience
  • Experience with PBX scripting/development
  • Excellent communication skills

Background Check: Yes

Drug Screen: Yes

Notes:

Selling points for candidate:

The information provided below is for Apex Systems AV use only and is not to be distributed publicly, or to any third party. Any distribution of the below information will result in corrective action from Apex Systems Vendor Management.

Candidate must be your W2 Employee: Yes

Exclusive to Apex: No

Face to face interview required: No

Candidate must be local: No

Candidate must be authorized to work without sponsorship: No

Interview times set: No

Type of project: Development/Engineering

Master Job Title: Dev: Java

Branch Code: Detroit



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