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Customer Service Ambassador

2 months ago

Quincy, Massachusetts, United States FastSigns Full time
About the Role

We are seeking a highly skilled and motivated Customer Service Representative to join our team at FASTSIGNS. As a key member of our sales and support team, you will be responsible for building and maintaining strong relationships with our clients, providing exceptional customer service, and driving sales growth.

Key Responsibilities
  • Develop and maintain strong relationships with existing and prospective clients
  • Provide exceptional customer service, responding to client inquiries and resolving issues in a timely and professional manner
  • Work closely with the sales team to identify new business opportunities and drive sales growth
  • Prepare estimates, implement work orders, and ensure timely delivery of finished orders
  • Participate in daily team meetings, execute business and marketing plans, and contribute to the success of the FASTSIGNS Center
Requirements
  • Outgoing and responsive with excellent communication and interpersonal skills
  • Ability to build strong relationships with clients and colleagues
  • Great listening skills, documentation, and organizational abilities
  • Ability to work in a fast-paced environment and prioritize multiple tasks
  • High school diploma or equivalent required; degree in business or related field preferred
About FASTSIGNS

FASTSIGNS is the franchise industry leader with over 700 locations in many countries worldwide. We pride ourselves on providing the best customer service in the sign industry, and we survey our customers to ensure we constantly improve our service. Our ideal candidate is someone who is eager to learn, has a strong work ethic, and is passionate about delivering exceptional customer service.