Customer Service Ambassador

7 days ago

Quincy, Massachusetts, United States Lineage Logistics Full time

At Lineage Logistics, we're seeking a skilled Customer Service Ambassador to join our team As a key member of our customer-facing team, you'll be responsible for delivering exceptional customer experiences and driving business growth.

Job Summary:

We're looking for a highly motivated and organized individual who can effectively communicate with customers, process orders, and resolve issues in a timely and professional manner. If you're passionate about providing top-notch customer service and have a strong work ethic, we want to hear from you

Responsibilities:

  • Provide exceptional customer service via phone, email, or in-person, ensuring a positive experience for every customer interaction.
  • Process customer orders accurately and efficiently, meeting or exceeding performance metrics.
  • Resolve customer issues in a timely and professional manner, escalating concerns to management as needed.
  • Develop and maintain strong relationships with customers, understanding their needs and preferences to drive business growth.
  • Collaborate with internal teams to ensure seamless communication and resolve any operational issues that may impact customer satisfaction.
  • Maintain accurate records and documentation, ensuring compliance with company policies and procedures.

Requirements:

  • High school diploma or equivalent required; some college coursework or degree in a related field preferred.
  • Excellent verbal and written communication skills, with the ability to effectively communicate with customers and internal teams.
  • Strong problem-solving skills, with the ability to analyze issues and develop effective solutions.
  • Ability to work in a fast-paced environment, prioritizing tasks and managing multiple responsibilities simultaneously.
  • Proficient computer skills, including Microsoft Office Suite and customer relationship management software.

What We Offer:

  • A competitive salary range of $17.00 - $25.65 per hour, commensurate with experience.
  • A comprehensive benefits package, including medical, dental, and vision insurance, 401(k) retirement plan, and paid time off.
  • Opportunities for career growth and professional development, with a focus on customer service and business acumen.
  • A dynamic and supportive work environment, with a strong emphasis on teamwork and collaboration.

Why Lineage Logistics?

We're a leader in the logistics industry, dedicated to providing exceptional customer service and driving business growth. As a Customer Service Ambassador, you'll play a critical role in delivering on our mission and helping us achieve our goals. If you're passionate about customer service and want to be part of a dynamic and supportive team, we encourage you to apply

Lineage Logistics is an Equal Employment Opportunity Employer and is committed to compliance with all federal, state, and local laws that prohibit workplace discrimination and unlawful harassment and retaliation.

Benefits include:

  • Safe, stable, and reliable work environments.
  • Medical, dental, and vision insurance benefits.
  • 401(k) retirement plan.
  • Paid time off.
  • Annual bonus eligibility.
  • A minimum of 7 holidays throughout the calendar year.

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