Financial Services Representative
1 week ago
We are seeking a skilled Financial Representative to provide exceptional service to our members. As a key member of our team, you will play a crucial role in helping individuals achieve their financial goals.
Key Responsibilities:
- Handle a high volume of inbound calls, utilizing a dialer system, and respond to member inquiries in a professional and courteous manner.
- Make outbound calls to members, averaging over 300 per month, to provide guidance and support.
- Maintain a high level of professionalism and composure in high-pressure situations, delivering outstanding customer service.
- Communicate effectively with members through verbal and written correspondence, ensuring all inquiries are resolved accurately and efficiently.
Qualifications:
- 1-3 years of experience in a similar role, preferably within a call center environment.
- Strong attention to detail and ability to learn quickly.
- Excellent computer skills and familiarity with call center technology.
- Previous experience in customer service; mortgage knowledge is a plus.
- Call center experience is helpful but not required.
What We Offer:
- Competitive hourly rate of $17.00 to $19.00 per hour.
- Opportunity to work in a dynamic and fast-paced environment.
- Comprehensive benefits package, including medical, dental, vision, life insurance, and 401K plan.
- Paid leave, including sick leave and holiday pay.
Equal Opportunity Employer: We are an equal opportunity employer and welcome applications from diverse candidates. We consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements.
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