Technical Support Specialist

7 days ago


Minneapolis, Minnesota, United States MSP Hire, Inc. Full time

Company Overview: Bayon IT is a renowned provider of managed IT services in the Minneapolis area, specializing in delivering exceptional support to businesses relying on Apple/Mac solutions.

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Salary: $40,000 per year, offering a competitive full-time exempt salary for this role.

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Job Description:

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  • The primary goal is to provide expert end-user support and solutions for Apple and Mac hardware and software issues.">
  • You will assist clients by delivering preventative maintenance, upgrades, implementations, training, etc.">
  • Responsibilities include developing documentation for Bayon IT and its clients.">
  • Delighting clients with a friendly, quick, and helpful experience is crucial.">
  • Occasional site visits are necessary to assist clients and install hardware.">
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Required Skills and Qualifications:

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  • An intermediate user level of Macs, IT/SaaS solutions, software, and hardware is required.">
  • A basic understanding of Windows/PCs is beneficial due to our line of work.">
  • Effective communication skills, founded in being a good listener, are essential.">
  • A personal passion and love for all Apple products and Mac computers are necessary.">
  • A detail-oriented person who values documentation and processes is ideal.">
  • The ability to keep up with and adapt to the fast-paced world of IT is vital.">
  • A problem-solving approach and a deep desire to deliver an amazing client experience are crucial.">
  • A valid driver's license and reliable transportation are also required.">
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Benefits:

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  • This position offers 7 days paid holidays and 96 hours of PTO.">
  • A health insurance stipend and access to a 401k plan are provided.">
  • An easy-going office environment and culture make it an enjoyable place to work.">
  • Ongoing training on business Apple solutions, Microsoft365, next-gen cloud networking equipment, and modern SaaS solutions is available.">
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Bayon IT is committed to providing best-in-class support and empowering our team members to succeed. As an Apple enthusiast, you will thrive in our dynamic environment.



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