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Patient Financial Specialist
1 month ago
Trinity Health is seeking a highly skilled Patient Financial Specialist to join our team. As a key member of our financial services team, you will play a critical role in ensuring the accuracy and completeness of patient financial information, facilitating resolution of billing questions, and providing exceptional customer service to patients, families, and healthcare providers.
Key Responsibilities:- Collect and validate accurate and complete patient information, including demographic and insurance data.
- Verify and scan photo identification and other patient identity information.
- Assemble and distribute patient charts to appropriate areas, as needed.
- Ensure collection of patient deductibles, co-pays, co-insurance, and deposits prior to scheduled services.
- Facilitate resolution of billing questions and provide information to patients, families, and healthcare providers.
- Update billing address, phone number, and insurance carrier information, as part of the registration process.
- High School Diploma or GED required.
- Minimum of three years of experience in a physician's office, clinic, hospital business office, or related area dealing with the public in collection of data and funds.
- Excellent verbal and written communication skills.
- Ability to diffuse and handle difficult situations.
- Good judgment in dealing with patients, physicians, and clinical staff.
- Ability to work with a minimum of supervision.
- Able to perform data entry.
- Demonstrates understanding of Medicare, Medicaid, and other third-party information requirements and adheres to all third-party regulations.
- Demonstrates a working knowledge of third-party payer benefits and requirements and regulations impacting registration procedures.
- Demonstrates a working knowledge of CPT and ICD-10 coding and payer reimbursement methodologies.
- A dynamic and supportive work environment.
- Opportunities for professional growth and development.
- A competitive salary and benefits package.
Trinity Health is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.
