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Billings, Montana, United States Billings Clinic Full timeJob SummaryWe are seeking a highly skilled Patient Access Specialist to join our team at Billings Clinic. As a Patient Access Specialist, you will play a critical role in ensuring the efficient and effective flow of patient access needs, as well as initiating the revenue cycle throughout our organization.Responsibilities:Provide excellence in customer...
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Pre-Access Specialist
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Orthopedic Access Specialist
2 months ago
We are seeking a highly skilled Patient Access Specialist to join our team at Billings Clinic. As a Patient Access Specialist, you will play a critical role in ensuring the efficient and effective flow of patient access needs, as well as initiating the revenue cycle throughout our organization.
Key Responsibilities- Provide exceptional customer service by greeting, registering, and gathering appropriate information for clinical, patient financial services, regulatory, and meaningful use.
- Supports and models behaviors consistent with Billings Clinic's mission, vision, values, code of business conduct, and service expectations.
- Maintains competency in all organizational, departmental, and outside agency standards as it relates to the environment, employee, patient safety, or job performance.
- Responsible for patients and guests' first impressions of Billings Clinic and clinical departments.
- Using best practices in customer service by greeting patients, identifying, and entering accurate patient-specific information, including demographics, guarantor information, subscriber, and insurance information.
- Responsible for initiating the revenue cycle for timely billing and possible insurance follow-up.
- Competently and courteously educates patients about various forms that may require their signature.
- Validates insurance(s) using IntelliSource and analyzes electronic responses ensuring appropriate set-ups, which may be dependent upon State where services are to be rendered.
- Coordinates with patients, internal, and external providers, nursing staff to ensure Medicaid Passport authorizations are obtained and entered.
- Schedules and coordinates appointments in a manner that meets the patients' needs and each individual provider's scheduling protocols for the various appointment types, lengths of appointments, and any pre-appointment requirements.
- May instruct patients on specific preparations and/or restrictions necessary to prepare for ancillary procedures as defined by clinical protocols.
- Provides in-person marketing for Billings Clinic's patient portal.
- Explains functionality of the portal and sends electronic invitations to patients for access and establishment of their connection.
- Initiates collection of copayments and deposits in accordance with each patient's individual insurance or self-pay requirements.
- Accepts cash, checks, and credit cards and payroll deductions.
- Accepts payments on accounts.
- Maintains operating cash and collections and balancing to on-line records, daily.
- Posts all payments directly onto patients' accounts within the revenue cycle system.
- Ensures payment to Billings Clinic for credit and debit card transactions by obtaining electronic authorizations at the time of payment collection.
- May schedule ancillary services.
- May instruct patients on specific preparations and/or restrictions necessary to prepare for ancillary procedures.
- May involve other departments as needed for regulatory requirements.
- Reviews and analyzes AccuReg edits and completes corrections in accordance with AccuReg worklists daily.
- High school diploma or equivalent.
- Some college or healthcare-focused classes preferred, such as medical terminology, medical office practices, etc.
- One year customer service experience; healthcare preferred.
- Demonstrated excellence in customer service skills.
