Salesforce Business Analyst

2 weeks ago


Michigan, United States Stott and May Full time
Senior Business Analyst (Salesforce) Opportunity

We are seeking a seasoned Senior Business Analyst with a strong background in the Salesforce ecosystem to join our global team. As a key member of our organization, you will have the opportunity to collaborate with a dynamic team across the US, UK, and EMEA, driving digital transformation and delivering tangible business value.

About the Role:

As a Senior Business Analyst, you will lead a team of professionals, including Solution Architects, Developers, and Admins, overseeing both people and project management to ensure successful outcomes. Your primary responsibility will be to analyze business processes, gather key system requirements, and optimize the company's Salesforce platform to enhance operational efficiency and drive growth.

Key Responsibilities:
  • Collaborate with global business stakeholders to gather and document business requirements, particularly within the Salesforce ecosystem.
  • Lead and manage a team of Solution Architects, Developers, and Admins, overseeing both technical deliverables and project execution.
  • Analyze current processes and systems to identify areas for improvement and optimization.
  • Partner with technical teams to ensure business requirements are effectively translated into technical solutions.
  • Provide insights and recommendations to enhance business operations and Salesforce functionality.
  • Manage the full lifecycle of Salesforce-related projects, ensuring alignment with business objectives.
  • Travel occasionally to US, UK, EMEA, and Kentucky/Nebraska for training and triage support.
Qualifications:
  • 5+ years of experience as a Business Analyst, with significant experience in the Salesforce ecosystem.
  • Strong understanding of Salesforce CRM capabilities, including Sales Cloud, Service Cloud, and related modules.
  • Proven experience gathering and translating business requirements into functional specifications.
  • Leadership experience managing cross-functional teams and delivering on complex, multi-faceted projects.
  • Excellent communication and stakeholder management skills.
  • Ability to thrive in a fast-paced, dynamic environment while managing multiple priorities.
  • Salesforce certifications are a plus but not required.

This is an exciting opportunity to make a significant impact on a global organization's digital transformation efforts. You'll be part of a forward-thinking team that values innovation, collaboration, and growth. This role is ideal for someone looking to leverage their Salesforce expertise, lead a talented team, and deliver meaningful business outcomes.


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