Customer Service Representative Lead
6 days ago
We are seeking a highly skilled Customer Service Representative Lead to join our team at The Wittern Group. In this role, you will be responsible for delivering exceptional customer experiences and identifying potential sales opportunities.
About the CompanyThe Wittern Group is a leading provider of innovative solutions and services. Our team is passionate about delivering outstanding results and making a positive impact in our community.
Job DescriptionIn this role, you will:
- Manage a high-volume call center environment
- Provide accurate and timely responses to customer inquiries
- Efficiently triage calls and web leads and route them to the appropriate department or team member
- Identify potential sales opportunities and transfer qualified leads to the sales team
- Maintain accurate records of customer interactions
- At least 2 years of experience in a customer-facing role
- Excellent verbal and written communication skills
- Strong problem-solving and decision-making abilities
We estimate the salary for this role to be around $50,000 per year, depending on experience. This position offers a competitive compensation package, as well as opportunities for professional growth and development within our dynamic company.
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