Customer Service Representative Lead

6 days ago


North Berwick, Maine, United States The Wittern Group Full time

We are seeking a highly skilled Customer Service Representative Lead to join our team at The Wittern Group. In this role, you will be responsible for delivering exceptional customer experiences and identifying potential sales opportunities.

About the Company

The Wittern Group is a leading provider of innovative solutions and services. Our team is passionate about delivering outstanding results and making a positive impact in our community.

Job Description

In this role, you will:

  • Manage a high-volume call center environment
  • Provide accurate and timely responses to customer inquiries
  • Efficiently triage calls and web leads and route them to the appropriate department or team member
  • Identify potential sales opportunities and transfer qualified leads to the sales team
  • Maintain accurate records of customer interactions
Requirements
  • At least 2 years of experience in a customer-facing role
  • Excellent verbal and written communication skills
  • Strong problem-solving and decision-making abilities

We estimate the salary for this role to be around $50,000 per year, depending on experience. This position offers a competitive compensation package, as well as opportunities for professional growth and development within our dynamic company.



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