Reconstruction Project Coordinator
7 days ago
We are seeking an experienced Reconstruction Customer Service Representative to join our team at SERVPRO of Northwest Charlotte.
About the Role:This is a challenging and rewarding position that requires excellent organizational and communication skills. The successful candidate will be responsible for coordinating all aspects of the reconstruction division, including managing daily operations, scheduling project managers and subcontractors, construction job set-up, job contracts, billing process, and job management and tracking.
The ideal candidate will have three or more years of administrative, organizational office-related experience and proficiency in Microsoft Office (i.e. Outlook, Word, Excel, PowerPoint). Knowledge of or ability to learn new software, including Xactimate and other restoration proprietary software, is also essential.
A strong work ethic, high energy, and the drive to go the extra mile to achieve excellence are must-haves. We are looking for someone with a positive team attitude who can maintain a consistently courteous manner and tone of voice.
Responsibilities:- Project Coordination: Coordinate all aspects of the reconstruction division, including managing daily operations, scheduling project managers and subcontractors, construction job set-up, job contracts, billing process, and job management and tracking.
- Customer Service: Assist with customer service and management of the customer experience, ensuring a high quality of service in all dealings with customers, clients, subcontractors, resource providers, and company employees involved in construction services.
- Communication: Maintain internal and external communications, update project schedule and timeline, and assist identifying and qualifying resource providers.
- Bachelor's degree in a related field or equivalent experience.
- Three or more years of administrative, organizational office-related experience.
- Proficiency in Microsoft Office (i.e. Outlook, Word, Excel, PowerPoint).
- Knowledge of or ability to learn new software, including Xactimate and other restoration proprietary software.
- An absolutely strong work ethic, high energy, and the drive to go the extra mile to achieve excellence.
- A low drama threshold.
- A positive team attitude.
- The desire to learn, grow, and develop your knowledge and skills.
- Outstanding written and verbal communication skills, including proper pronunciation and grammar.
- Ability to maintain a consistently courteous manner and tone of voice.
- Ability to remain calm and professional during tense or stressful situations.
- Excellent organizational skills and strong attention to detail.
As a valued SERVPRO employee, you will receive competitive pay ($55,000 - $65,000 per year), medical, vision, and dental benefits, and a 401(k) account with a generous company contribution.
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