Front Desk Coordinator

5 hours ago

Londonderry, New Hampshire, United States CardioOne Full time
About CardioOne

CardioOne is a leading provider of innovative solutions for independent cardiologists. Our value-based cardiology care solutions help our physician partners thrive in the shift to value-based care. We offer a dynamic work environment, good working conditions, and competitive pay. Our benefits package includes medical, dental, vision, and a 401k plan with match. We also offer PTO and sick time to full-time employees. We pride ourselves on creating a culture of employee engagement that translates into an exceptional patient experience. Our mission is to positively impact US cardiology.

About the Job

We are seeking a highly motivated Front Desk Receptionist to join our team at Cardiovascular Specialists of New England. The Front Desk Receptionist serves as the first point of contact for patients and visitors, providing exceptional customer service and administrative support to ensure the smooth operation of the office. The receptionist is responsible for managing appointments, coordinating patient inquiries, maintaining accurate records, and assisting in various administrative tasks. You will report directly to the Office Manager.

Key Responsibilities:

• Greet patients and visitors warmly and provide exceptional customer service
• Oversee front desk operations of the New Hampshire office
• Assist with the check-in process, verifying patient information and insurance details
• Manage the appointment calendar using scheduling software, ensuring optimal time utilization and minimizing patient wait times
• Coordinate appointments for new and returning patients and reschedule or cancel them when needed
• Answer incoming phone calls and respond to emails in a courteous and professional manner
• Address patient inquiries, provide information about services, and assist with prescription refill requests
• Collect and update patient demographic and insurance information accurately
• Verify insurance coverage and ensure necessary documentation is complete
• Maintain and update patient records, ensuring accuracy and confidentiality
• Organize and file medical documents, test results, and correspondence
• Keep the waiting area clean and organized, ensuring patients are comfortable while waiting
• Monitor the flow of patients in the waiting area and inform medical staff of any delays or emergencies
• Enter patient information, appointments, and other relevant data into the office's electronic health records (EHR) system to maintain accurate and up-to-date records
• Work closely with medical staff, nurses, and other administrative personnel to ensure a seamless patient experience
• Maintain patient confidentiality and adhere to privacy regulations, such as HIPAA
• Handle patient concerns and complaints in a professional and empathetic manner

Requirements:

• High school diploma or equivalent; additional education or medical office certification is a plus
• Proven experience as a receptionist or in a customer service role, preferably in a healthcare setting
• Familiarity with medical terminology and procedures
• Strong interpersonal and communication skills
• Proficiency in using scheduling software, electronic health records (EHR) systems, and basic office software (e.g., Microsoft Office)
• Excellent organizational skills and attention to detail
• Ability to multitask and handle a fast-paced environment
• Empathetic and patient-focused approach
• Professional appearance and demeanor
• Athena experience preferred

Work Location:

You will work out of the Manchester or Londonderry, New Hampshire office.

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