Host

4 weeks ago

New York, New York, United States Oscar Wilde Full time
Job Title: Host

Job Summary:

We are seeking a highly skilled and professional Host to join our team at Oscar Wilde. As the first point of contact for our guests, you will play a vital role in creating a warm and welcoming atmosphere, ensuring a smooth dining experience, and providing exceptional customer service.

Key Responsibilities:

  • Greet Guests: Greet guests warmly and professionally upon arrival, making them feel welcome and valued.
  • Manage Reservations: Manage reservations and seating arrangements using our restaurant's booking system, ensuring seamless service and minimizing wait times.
  • Escort Guests: Escort guests to their tables and provide menus, ensuring a smooth and efficient dining experience.
  • Waiting List: Maintain a waiting list during busy times and communicate wait times to guests, keeping them informed and engaged.
  • Phone Calls: Assist in answering phone calls, handling inquiries, and taking reservations, providing excellent customer service and support.
  • Customer Service: Provide exceptional customer service, addressing guest needs and concerns, and ensuring a positive dining experience.
  • Teamwork: Coordinate with the kitchen and wait staff to ensure smooth service flow, maintaining a positive and collaborative team environment.
  • Appearance: Maintain a clean and organized entrance, host station, and seating area, upholding the restaurant's high standards of hospitality and professionalism.

Qualifications:

  • Experience: Previous experience as a host/hostess or in a customer service role is preferred, but not required.
  • Communication: Strong communication and interpersonal skills, with the ability to stay calm and organized in a fast-paced environment.
  • Teamwork: Positive attitude and ability to work well as part of a team, with a focus on providing excellent customer service.
  • Time Management: Ability to multitask and manage time efficiently, with a focus on meeting deadlines and delivering results.
  • Availability: Availability to work evenings, weekends, and holidays as needed, with a flexible schedule and a willingness to adapt to changing circumstances.

Benefits:

  • Competitive Hourly Rate: Competitive hourly rate, with opportunities for career growth and professional development.
  • Employee Meal Discounts: Employee meal discounts, with opportunities to enjoy our restaurant's cuisine at a discounted rate.
  • Fun and Dynamic Work Environment: Fun and dynamic work environment, with a focus on teamwork, collaboration, and customer satisfaction.

About Oscar Wilde:

Oscar Wilde is a leading restaurant group, committed to providing exceptional dining experiences and outstanding customer service. We are passionate about creating a warm and welcoming atmosphere, with a focus on teamwork, collaboration, and customer satisfaction.

Learn More:

For more information about Oscar Wilde, please visit our website at https://culinaryagents.com/entities/128785-oscar-wilde.

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