Funeral Service Sales Specialist

1 month ago


New Braunfels, United States VIP Staffing Full time
Job Overview

VIP Staffing is currently seeking a highly skilled Funeral Service Sales Specialist to join our team in New Braunfels, TX.

Salary and Benefits

We offer a competitive salary of $35-$45k per year, with additional benefits and opportunities for growth.

Job Description

The Funeral Service Sales Specialist will be responsible for selling funeral-related products and services to families in need. This role requires exceptional communication skills, empathy, and professionalism to build strong relationships with clients.

  • Sales and Customer Service:
    • Meet with families to discuss their needs and provide information on funeral services, products, and pricing.
    • Presentation of funeral packages, merchandise (such as caskets, urns, headstones), and related services in a clear, compassionate, and professional manner.
    • Recommend pre-arranged funeral plans to customers, explaining the benefits of planning ahead for funeral services.
    • Offer financing or payment plans for clients as needed, including handling insurance claims or other funding options.
  • Client Care and Support:
    • Guide families through the decision-making process in an empathetic and supportive manner.
    • Assist clients with understanding the legal and administrative requirements of the funeral process.
    • Ensure that all client information is accurately documented and processed.
  • Follow-Up and Relationship Building:
    • Follow up with clients to ensure satisfaction with services provided and offer further assistance if necessary.
    • Maintain long-term relationships with clients to encourage repeat business, including pre-need plan sales.
    • Work with the funeral home's team to ensure all details of the service are met, from initial consultation through post-service follow-up.
  • Collaboration:
    • Collaborate with funeral directors, administrative staff, and other team members to ensure seamless service delivery.
    • Coordinate with vendors and suppliers to order products and services for each client's arrangements.
  • Marketing and Outreach:
    • Participate in marketing efforts, including community outreach, events, or promotional activities to raise awareness of the funeral home's services.
    • Keep up to date with industry trends, product offerings, and competitor pricing to maintain a competitive edge.
  • Administrative Duties:
    • Maintain accurate records of all client interactions and sales.
    • Complete necessary paperwork and documentation related to pre-need or at-need arrangements.
    • Process payments and handle billing inquiries as needed.
Requirements and Qualifications

To succeed in this role, you should have excellent communication and interpersonal skills, be able to work effectively in a team environment, and have a high level of emotional intelligence.



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