Member Experience Assistant Manager

1 week ago


Lewisville, Texas, United States SkyOne Federal Credit Union Full time
Job Title: Member Experience Assistant Manager

Embark on a challenging career path with SkyOne Federal Credit Union as a Member Experience Assistant Manager. This pivotal role is designed for individuals passionate about enhancing member satisfaction and engagement.

As a Member Experience Assistant Manager, you will oversee day-to-day operations in our dynamic call center team in Lewisville, TX. Your primary responsibility will be to ensure exceptional service delivery that exceeds key metrics and targets.

Key Responsibilities:

  • Lead a team of call center representatives and online chat team members to deliver exceptional member experiences.
  • Develop and implement strategies to improve member satisfaction, engagement, and loyalty.
  • Monitor and analyze call center and digital chat metrics to optimize performance and implement effective strategies.
  • Collaborate with senior management to drive business growth and improve operational efficiency.
  • Provide insightful guidance and support to team members to enhance their skills and knowledge.

Requirements:

  • Minimum of 2 years of experience in call center and online chat team management, preferably in the credit union or banking industry.
  • Strong knowledge and understanding of credit union products, services, and industry regulations.
  • Excellent leadership and team-building skills, with a proven ability to motivate and inspire others to achieve goals.
  • Exceptional communication and interpersonal skills, with the ability to interact effectively with members, employees, and senior management.
  • Proficiency in call center and digital channel technology and software.
  • Strong analytical and problem-solving abilities, with a focus on continuous improvement and innovation.

About SkyOne Federal Credit Union:

SkyOne Federal Credit Union is a dynamic and innovative financial institution dedicated to providing exceptional member experiences. We are committed to fostering a positive and inclusive work environment that encourages growth, development, and teamwork.

Why Join Our Team?

As a Member Experience Assistant Manager at SkyOne Federal Credit Union, you will have the opportunity to make a significant impact on our members' lives. You will be part of a talented and dedicated team that is passionate about delivering exceptional service and driving business growth.

How to Apply:

If you are a motivated and experienced professional looking for a challenging and rewarding career opportunity, please submit your application through our website.



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