Service Writer/ Customer Service Advisor

1 week ago


Chicopee, Massachusetts, United States Brad's Service Center Full time
Job Summary:

As a Service Writer/ Customer Service Advisor at Brad's Service Center, you will be responsible for providing exceptional customer service and ensuring a seamless experience for our clients. Your primary focus will be on answering phones, documenting customer concerns, and scheduling appointments. You will also serve as a key point of contact for customers via phone and in-person methods of communication, working closely with the General Manager and other customer service advisors to address customer concerns and schedule work. Additionally, you will assist the shop general manager in assigning work, including dispatching work to technicians to manage workflow, and communicate findings to customers, informing them of any work required and the benefits of the work. You will also assist technicians and the general manager with estimates for customer work, sourcing and ordering parts, and maintaining contact with customers to keep them informed on vehicle status.

Requirements:
Minimum of one year service writer experience, ideally in a high volume, independent shop. Continuous improvement focus. Familiarity with shop management software, specifically RO Writer.

Benefits:
Employee Ownership, Vacation and sick time, Health insurance, Weekends off-ONLY work Monday through Friday, Additional benefits, Paid time off, Health insurance, Profit sharing
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