Supervisor - EVS (Evenings/Overnight) - Lead Guest Service

2 weeks ago


Wheatland, California, United States Hard Rock International (USA), Inc. Full time
Job Overview

As an EVS Operations Supervisor, you will be responsible for ensuring the smooth and efficient operation of our EVS department, providing top-quality guest service, and leading a team of public space personnel.


Key Responsibilities
  • Develop and maintain a positive and welcoming atmosphere that encourages guests to choose Hard Rock Hotel & Casino Sacramento at Fire Mountain for their gaming entertainment.
  • Lead by example, building and retaining guest relationships, and mentoring team members to provide exceptional guest service.
  • Prepare work schedules, conduct employee evaluations, and assist in hiring and training programs for public space personnel.
  • Recommend adjustments to public space policies to enhance guest service and resolve non-routine departmental problems.
  • Conduct thorough property inspections to ensure adherence to departmental policies and identify areas for improvement.
  • Exhibit proven leadership skills, guiding subordinate personnel and maintaining adherence to detailed operating budgets.
  • Utilize strong interpersonal skills to resolve potential guest problem situations and ensure total customer satisfaction.
  • Attend and participate in meetings, completing follow-up tasks as assigned.
  • Perform work regularly and predictably, with a focus on delivering exceptional results.

Qualifications

To be successful in this role, you will require:

  • An Associate's Degree or equivalent experience in a related field.
  • One to three years of supervising housekeeping staff or related experience.
  • Valid licenses and certifications per Federal, State, and Gaming/Lottery regulations.
  • Ability to pass a background check and drug screening.
  • Age 21 or older.

You will also possess:

  • Knowledge of regulatory requirements, supervisory/management duties, and leadership skills.
  • Ability to work varying shifts and time schedules, communicate effectively with all levels of employees and guests, and review and comprehend necessary documentation.


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