Supervisor - EVS (Evenings/Overnight) - Lead Guest Service
2 weeks ago
As an EVS Operations Supervisor, you will be responsible for ensuring the smooth and efficient operation of our EVS department, providing top-quality guest service, and leading a team of public space personnel.
Key Responsibilities
- Develop and maintain a positive and welcoming atmosphere that encourages guests to choose Hard Rock Hotel & Casino Sacramento at Fire Mountain for their gaming entertainment.
- Lead by example, building and retaining guest relationships, and mentoring team members to provide exceptional guest service.
- Prepare work schedules, conduct employee evaluations, and assist in hiring and training programs for public space personnel.
- Recommend adjustments to public space policies to enhance guest service and resolve non-routine departmental problems.
- Conduct thorough property inspections to ensure adherence to departmental policies and identify areas for improvement.
- Exhibit proven leadership skills, guiding subordinate personnel and maintaining adherence to detailed operating budgets.
- Utilize strong interpersonal skills to resolve potential guest problem situations and ensure total customer satisfaction.
- Attend and participate in meetings, completing follow-up tasks as assigned.
- Perform work regularly and predictably, with a focus on delivering exceptional results.
Qualifications
To be successful in this role, you will require:
- An Associate's Degree or equivalent experience in a related field.
- One to three years of supervising housekeeping staff or related experience.
- Valid licenses and certifications per Federal, State, and Gaming/Lottery regulations.
- Ability to pass a background check and drug screening.
- Age 21 or older.
You will also possess:
- Knowledge of regulatory requirements, supervisory/management duties, and leadership skills.
- Ability to work varying shifts and time schedules, communicate effectively with all levels of employees and guests, and review and comprehend necessary documentation.
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