Service Management Specialist

7 days ago


Carrollton, Texas, United States Concentric Full time

Overview of the Role


As a Customer Service Representative, you will be part of a dynamic team at Concentric, working closely with customers and technicians to provide exceptional service. Your primary responsibilities will include tracking and managing customer assets, updating customer contracts, scheduling planned maintenance, dispatching technicians, and managing routine service requests. We are looking for a highly organized individual with strong communication, problem-solving, and analytical skills who can work independently and as part of a team.

Key Skills:
  • • Ability to track and manage multiple customer assets • Excellent communication and organizational skills • Strong analytical and problem-solving skills • Ability to work independently and as part of a team • Familiarity with ERP systems

Benefits and Compensation
We offer a competitive salary of $45,000 - $60,000 per year, depending on your location and experience, as well as a range of benefits including medical, dental, vision, company-paid life insurance, and disability coverage. Additionally, we offer 401K with match, 8 paid holidays, and full-time employees receive 128 hours of PTO annually. Training and mentoring are also provided, and advancement opportunities are available for high-performing individuals.

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