Member Experience Coordinator

3 weeks ago


Dubuque, Iowa, United States Planet Fitness - PF Baseline Fitness Full time
Job Description

We are seeking a highly motivated Member Experience Coordinator to join our team at Planet Fitness - PF Baseline Fitness. This exciting opportunity offers a competitive salary of $58,000 per annum, along with various benefits and opportunities for growth.

Key Responsibilities:

  • Staff Support
    • Assist in scheduling and supervising staff.
    • Provide backup support to the Club Manager as needed.
  • Front Desk Operations
    • Answer phones, check members into the system, and facilitate new member sign-ups.
    • Take prospective members on tours and provide excellent customer service.
  • Cleanliness and Maintenance
    • Ensure the facility is clean and well-maintained.
    • Order supplies within budget guidelines.
  • Data Analysis
    • Track statistics and reports (weekly, monthly, annually).

Qualifications/Requirements:

  • Superior customer service skills.
  • Experience working in the fitness industry or similar field.
  • Solid supervisory, diplomacy, and listening skills.
  • Basic computer proficiency (Microsoft Suite).

Benefits:

  • Employee Recognition Program.
  • Advancement Opportunities.


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