Customer Service Ambassador

2 weeks ago


Punta Gorda, Florida, United States SpringHill Suites by Marriott Punta GordaDowntown, FL Full time
Job Summary

We are seeking a highly motivated and customer-focused Guest Service Agent to join our team at SpringHill Suites by Marriott Punta Gorda/Downtown, FL. As a Guest Service Agent, you will be responsible for providing exceptional service to our guests, ensuring their stay is comfortable and enjoyable.

Key Responsibilities
  • Greet guests and perform check-in/out procedures with a smile and a warm welcome.
  • Follow all cash and credit card procedures required by hotel and brand standard to ensure accuracy and security.
  • Check house count to determine the rooms available for the day and ensure that all rooms are clean and ready for guests.
  • Review credit limit exception report and obtain additional approval if necessary to ensure that all transactions are legitimate.
  • Check expected departures for today and clear checkouts or extend stays after check-out time to ensure that all guests have a smooth and hassle-free experience.
  • Update housekeeping room status when received from housekeeping to ensure that all rooms are accurately reflected in the system.
  • Balance departments from daily activity report at the end of shift to ensure that all transactions are accurate and up-to-date.
  • Perform cashier shift change when cash is in balance to ensure that all cash handling procedures are followed.
  • Explain hotel amenities, such as free breakfast, spa, fitness center, and voice mail, to guests during lags in phone or in-person conversations to enhance their stay.
  • Respond promptly to any guests' inquiries or complaints and offer alternate solutions if guest demands cannot be met.
  • Demonstrate commitment to servicing the guest by being hospitable and accommodating.
  • Document any guest accidents by completing the accident report form to ensure that all incidents are properly recorded.
Requirements
  • High School diploma or GED preferred.
  • One year hospitality experience required.
  • Customer service experience required.
  • Experience handling cash and credit card procedures.
  • Attention to detail.
  • Knowledge of the hotel layout, all amenities offered, and all procedures and organization.
  • Knowledge of local geographic area knowledge, area businesses and services, major highway/street information, and community events and attractions.

We are an equal opportunity employer and welcome applications from all qualified candidates. We offer a competitive salary and benefits package, as well as opportunities for career growth and development. If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity.



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