Customer Experience Associate

7 days ago


Montpelier, Vermont, United States EastRise Federal Credit Union Full time
About the Role

This Customer Experience Associate position at EastRise Federal Credit Union focuses on delivering excellent member service, fostering strong relationships, and driving financial growth. The successful candidate will have a proven track record in customer-facing roles and a passion for helping others achieve their financial goals.

Key Accountabilities:
  • Provide personalized service to members, addressing their financial needs and offering tailored solutions.
  • Collaborate with colleagues to ensure seamless support for member transactions and inquiries.
  • Stay up-to-date on credit union products and services to offer informed guidance to members.
Qualifications:
  • 1-3 years of customer-facing experience.
  • Excellent communication and interpersonal skills.
  • Ability to work in a fast-paced environment.

Estimated Salary: $55,000 - $75,000 per year, depending on location and experience.



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