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Program Specialist I

2 months ago

Tempe, Arizona, United States Allegis Global Solutions Full time
Job Summary

The Program Specialist I is a key member of our team at Allegis Global Solutions, responsible for building and maintaining relationships with Hiring Managers and managing the full lifecycle of the requisition process. This includes requisition intake, shortlisting, sourcing management, onboarding, worker assignment management, time and expense management, offboarding, and reporting.

Key Responsibilities
  • Requisition Management: Assist client managers during all stages of the contract labor acquisition process, including requisition intake, sourcing, and candidate shortlisting and interviewing.
  • Talent Advisory: Demonstrate recruitment expertise by preparing insightful questions appropriate for the position prior to conducting requirement intake sessions with hiring managers to gather detailed job descriptions.
  • Documentation and Reporting: Document requirement intake conversations in the appropriate database and utilize reports to manage open requirements, advising managers on the status of requirements and monitoring supplier sourcing strategies to ensure timely response.
  • Client and Supplier Management: Discuss expectations, timeframes, feedback, roles, and responsibilities with hiring managers and suppliers, and coach, manage, and oversee the performance of participating staffing suppliers.
  • Issue Resolution: Document all client and supplier reported issues and track resolution through to completion, ensuring a high level of customer satisfaction.
  • Performance Monitoring: Monitor performance against contract SLAs, requisition aging, invoicing, time and expense entry, and vendor compliance tracking.
  • Reporting and Analysis: Maintain and update monthly activity and performance reports.
  • Communication and Collaboration: Provide constant interaction with clients, staffing vendors, contract personnel, and other partners via face-to-face, email, and phone.
  • Worker Assignment Management: Assist with worker assignment management to improve data integrity, including cost center changes and extension of contract assignments.
  • Onboarding and Offboarding: Liaise with managers, vendors, and the security department to ensure all necessary paperwork is completed and collected prior to starting assignments and at the end of assignments.
  • Asset Management: Assist with the collection of company assets from vendors, including laptops and badges.
  • Time and Expense Management: Assist and monitor time and expense entry to ensure appropriate approvals occur by hiring managers by required deadlines.
  • Vendor Management: Constantly interact with vendors to ensure new hire paperwork is completed in a timely manner to avoid onboarding delays.
  • Logistical Support: Log all client and vendor inquiries into Salesforce.com.
Qualifications
  • University degree preferred or applicable experience.
  • Experience in high-volume coordination activities.
  • At least 1 year of customer service industry experience.
  • Client hiring manager/supplier-facing experience.
  • Excellent verbal and written communication skills.
  • Ability to work in a dynamic environment that changes from day to day.
  • Strong analytical and problem-solving skills.
  • Strong documentation and follow-up skills.
  • Strong time management.
  • Strong organization skills and attention to detail.
  • Knowledge of MS Office (Excel, Word, PPT) and PC skills.
  • Able to work independently with some direction.
  • Customer-focused.