Team Lead Switchboard Operator

4 weeks ago


Summerville, South Carolina, United States State of South Carolina Full time
About the Role

We are seeking a highly skilled and experienced Team Lead Switchboard Operator to join our team at the South Carolina Department of Disabilities and Special Needs. As a key member of our operations team, you will be responsible for overseeing the switchboard operations, ensuring seamless communication, and providing exceptional customer service to our residents, families, and staff.

Key Responsibilities
  • Generate switchboard schedules to ensure coverage and verify time sheets for accuracy and completion.
  • Work rotating shifts to ensure coverage and conduct monthly meetings and training for all switchboard operators.
  • Order supplies, update documents and policies, and ensure all vehicles are signed in and out properly.
  • Monitor and ensure daily logs are complete and accurate, conduct radio checks, and email the Campus Support Director on non-functional communication devices.
  • Greets visitors, issues visitor badges, answers general questions, and contacts units/program areas of visitors.
  • Provide feedback to the Campus Support Director about staff performance and keep them abreast of performance/attendance issues/positive observations.
Requirements
  • High school diploma and one year of clerical experience or an associate degree in secretarial science or a related field.
  • General knowledge of office practices and procedures, including scheduling and vocabulary.
  • Proficiency in computer programs, particularly Excel and Word.
  • Good visual and communication skills.
Benefits

As a state employee, you will be eligible for a comprehensive benefits package, including health and dental insurance, retirement and savings plan options, and paid vacation and sick leave. Plus, work-life balance programs such as telecommuting and flexible work schedules are available to employees of some state agencies.

Equal Opportunity Employer

The South Carolina Department of Disabilities and Special Needs is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to creating an inclusive and respectful work environment that values diversity, equity, and inclusion.



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