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**Banking Professional**, **Customer Service Representative**, **Financial Services Specialist**, **Teller**, **Financial Services Representative**
2 months ago
We are seeking a highly skilled and customer-focused Teller to join our team at Quality Talent Group. As a Teller, you will play a critical role in providing exceptional customer service and support to our clients.
Key Responsibilities- Support customer engagement by processing transactions, sharing digital solutions, and making introductions to bankers.
- Complete operational activities while minimizing risks under established policies.
- Perform routine transactional, operational, and customer support tasks efficiently through knowledge of bank procedures and products.
- Receive direction from managers and exercise judgment within defined policies and procedures.
- Escalate questions and issues to more experienced roles.
- Interact with customers and individuals to demonstrate care, build relationships, and complete requested transactions.
- Identify information and services to meet customers' financial needs.
- 6+ months of interacting with customers experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education.
- Desired Qualifications: 6+ months of experience interacting with people, demonstrated through work, military, or education.
- Military experience (transitioning military service member, reserve military service member or a veteran) and currently enrolled in a college or university program.
- Customer service focus with experience handling complex transactions across multiple systems.
- Ability to educate and connect customers to technology and share the value of mobile banking options.
- Ability to interact with integrity and professionalism with customers and team members.
- Experience working with others on a team to meet customer needs.
- Cash handling experience.
- Ability to follow policies, procedures, and regulations.
- Ability to identify potential fraud/risky accounts and take appropriate action to prevent loss.
- Well-organized, independent, and able to prioritize in a fast-paced environment.
- Ability to exercise judgment, raise questions to management, and adhere to policy guidelines.
- Relevant military experience including working in personnel benefits management, processing military personnel orders or transitions, wartime readiness operations, human resources, or military recruiting.
- Proficient with proactively sourcing, acquiring, building, and maintaining relationships with customers and colleagues.
- Ability to work a schedule that may include most Saturdays.
- This position is not eligible for Visa sponsorship.
