Customer Service Representative

2 weeks ago


Minocqua, Wisconsin, United States Lakes Gas Co. Full time
About the Role

Lakes Gas Co. is seeking a highly skilled and customer-focused individual to join our team as a Customer Service Representative. As a key member of our team, you will be responsible for providing exceptional service to our customers, promoting our business, and contributing to the growth and success of our company.

Key Responsibilities
  • Provide outstanding customer service through walk-in, phone, and email interactions.
  • Work closely with the Branch Manager to schedule service work and ensure timely completion.
  • Closing sales on inbound and outbound calls and emails, and soliciting payments on past due invoices.
  • Responsible for cash and credit card activities, including account reconciliations and daily deposits.
  • Process branch mail, including trips to and from the post office, and monitor and order office supplies and forms.
  • Promptly and accurately coding vendor invoices for payment.
  • Ability to lift 30 pounds to assist customers with cylinder fills.
  • Availability for limited travel within the Regional Area, as required.
Critical Success Factors
  • Ability to work with and respectfully interact with other employees and/or customers.
  • Ability to build and contribute to a cohesive, collaborative, and goal-oriented team.
  • Conducting self in a professional business-like manner with customers, co-workers, and managers.
  • Communicating with co-workers to ensure tasks are completed timely and accurately.
About Lakes Gas Co.

Lakes Gas Co. is the leading distributor of propane in the region, with 55 offices in Minnesota, Wisconsin, Illinois, Michigan, North Dakota, and South Dakota. We are a family-owned company based in Wyoming, Minnesota, and known for our incredible service. We are an equal opportunity employer.



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