Service Center Specialist

2 days ago


Fort Dodge, Iowa, United States State of Iowa Full time
Overview

We are seeking a highly motivated Service Center Specialist to join our team at the State of Iowa. As a critical member of our organization, you will play a vital role in ensuring public safety by issuing accurate licensure and driving tests.

Job Description

The ideal candidate will have excellent communication skills, be able to work independently, and possess a strong attention to detail. This is a full-time position that offers a competitive salary of $40,289.60 - $58,988.80 annually.

Responsibilities
  • Issue licenses or identification documents to Iowa drivers and citizens
  • Administer and score motorcycle skills, car, truck, passenger, and CDL pre-trip, skills, and road driving examinations
  • Provide expert knowledge of driver's license eligibility, licensing requirements, and identification requirements based on federal REAL ID standards
  • Review state and federal records and database information to determine issuance or non-issuance eligibility
  • Complete vision and hearing screenings
  • Obtain customer photos and signatures for licenses or identification documents
  • Act as a point of contact for customer questions and inquiries
Requirements
  1. Graduation from high school (or GED equivalent) and three years of full-time clerical or closely related work experience
  2. A total of three years of education and/or full-time experience, where 30 semester hours of accredited college or university coursework equals one year of full-time experience
  3. Current continuous experience in the state executive branch with six months of full-time work as a Driver & Identification Service Center Associate


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