Parts Counter Specialist
7 days ago
HARADEN MOTORCAR CORPORATION DBA MOHAWK HONDA is seeking a highly skilled and knowledgeable Parts Counter Person to join our team. The ideal candidate will have extensive experience with GM automotive parts and accessories, as well as previous experience with CDK systems.
Key Responsibilities
- Provide exceptional customer service to both retail and shop customers, assisting them in selecting the required parts in a friendly, professional, and efficient manner.
- Answer phone calls, providing price quotes and other information to customers and internal stakeholders.
- Ensure a high level of service is provided to internal and external customers, meeting their needs and expectations.
- Pull and fill orders from stock, ensuring accuracy and efficiency.
- Notify the parts manager of out-of-stock parts or shop materials that require immediate attention.
- Notify the service advisor and the customer when special ordered parts have been received.
- Notify the body shop when all parts have arrived and when they will be delivered.
- Pull orders for delivery to the body shop, ensuring all parts are tagged with customer names and job number.
- Ensure all internal requests for parts are billed on the service repair order.
- Perform other tasks as assigned by management.
- Work a flexible schedule, including nights and Saturdays, to meet the needs of the business.
Requirements
- Previous experience with GM automotive parts and accessories.
- Previous experience with CDK systems.
- Strong customer service and organizational skills.
- Strong phone and computer skills.
- Ability to work nights and weekends.
- Excellent communication and interpersonal skills.
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