Loyalty Ambassador

4 days ago


Paradise Valley, Arizona, United States Omni Hotels Full time

Job Summary

The Loyalty Ambassador will be responsible for delivering exceptional service to our Select Guests, enhancing and creating a personalized experience that aligns with their existing reservation.

Key Responsibilities

  • Know all things Select Guest, setting up their reservation's pre-arrival, following up with guest during their stay, and sending a post-departure email to ensure that the guest time at the property was not but exceptional.
  • Assist our Select Guest with spa and restaurant reservations, creating enriching experiences to ensure guest satisfaction.
  • Help customize all aspects of the guest stay and provide our higher-tier Select Guest with a Select Guest Folder with all information needed throughout their stay.
  • Be responsible for understanding the Select Guest Program and cultivating relationships with all guests while enhancing and highlighting the Loyalty Program.

Requirements

  • Previous hotel reservations and/or Front Desk experience is preferred.
  • Ability to clearly and pleasantly communicate both verbally and in writing in English with guests, management, and co-workers, both in person and by telephone.
  • Computer proficiency.
  • Excellent knowledge of local community and surrounding areas.
  • Excellent problem-solving skills and organizational skills.
  • Able to multi-task and handle guest concerns.
  • High school diploma or equivalent.

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