Loyalty Ambassador
4 days ago
Job Summary
The Loyalty Ambassador will be responsible for delivering exceptional service to our Select Guests, enhancing and creating a personalized experience that aligns with their existing reservation.
Key Responsibilities
- Know all things Select Guest, setting up their reservation's pre-arrival, following up with guest during their stay, and sending a post-departure email to ensure that the guest time at the property was not but exceptional.
- Assist our Select Guest with spa and restaurant reservations, creating enriching experiences to ensure guest satisfaction.
- Help customize all aspects of the guest stay and provide our higher-tier Select Guest with a Select Guest Folder with all information needed throughout their stay.
- Be responsible for understanding the Select Guest Program and cultivating relationships with all guests while enhancing and highlighting the Loyalty Program.
Requirements
- Previous hotel reservations and/or Front Desk experience is preferred.
- Ability to clearly and pleasantly communicate both verbally and in writing in English with guests, management, and co-workers, both in person and by telephone.
- Computer proficiency.
- Excellent knowledge of local community and surrounding areas.
- Excellent problem-solving skills and organizational skills.
- Able to multi-task and handle guest concerns.
- High school diploma or equivalent.
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