Customer Service Representative

4 weeks ago


St Louis, Missouri, United States U-Haul Full time
Customer Service Representative Job Description

Are you a people person looking for a career in customer service? U-Haul is seeking a friendly and motivated Customer Service Representative to join our team. As a Customer Service Representative, you will be the face of U-Haul's exceptional service, ensuring customers receive the help they need on their journeys. Your responsibilities will include assisting customers with U-Haul products and services, using smartphone-based U-Scan technology to manage rentals and inventory, and moving and hooking up U-Haul trucks and trailers. You will also be responsible for cleaning and inspecting equipment on the lot, answering questions and educating customers regarding products and services, and preparing rental invoices and accepting equipment returned from rental. Additionally, you will participate in ongoing continuous U-Haul education through U-Haul University.

Why Work at U-Haul?

U-Haul offers a range of benefits, including career stability, opportunities for advancement, and a competitive salary. You will also have access to a range of perks, including mindset app reimbursement, gym reimbursement, and health insurance. As a Customer Service Representative, you will be part of a supportive team that is dedicated to providing exceptional service to our customers.

Responsibilities:

  • Assist customers with U-Haul products and services
  • Use smartphone-based U-Scan technology to manage rentals and inventory
  • Move and hook up U-Haul trucks and trailers
  • Clean and inspect equipment on the lot
  • Answer questions and educate customers regarding products and services
  • Prepare rental invoices and accept equipment returned from rental
  • Participate in ongoing continuous U-Haul education through U-Haul University


Requirements:

  • Valid driver's license and ability to maintain a good driving record
  • High school diploma or equivalent


Work Environment:

The work involves moderate risks or discomforts which require special safety precautions, e.g., working around moving parts or machines, fumes or irritant chemicals. May be required to use protective clothing or gear such as masks, goggles, gloves or shields.

Physical Demands:

The work requires some physical exertion such as long periods of remaining stationary, moving around indoors and outdoors, positioning oneself to reach objects at varying heights and moving equipment weighing a minimum of 50 lbs. assisted or unassisted.

U-Haul is an equal opportunity employer and welcomes applications from all qualified candidates. We are committed to creating a culture of health and wellness and do not hire or re-hire individuals who use nicotine products in certain states.

U-Haul Offers:

  • Career stability
  • Opportunities for advancement
  • Mindset app reimbursement
  • Gym reimbursement
  • Health insurance & Prescription plans, if eligible
  • Paid holidays, vacation, and sick days, if eligible
  • Life insurance
  • MetLaw Legal program
  • MetLife auto and home insurance
  • Discounts on Apple products, Dell computers, cell phone plans, hotels, and more
  • 401(k) Savings Plan
  • Employee Stock Ownership Plan (ESOP)
  • 24-hour physician available for kids
  • Dental & Vision Plans
  • Business travel insurance
  • You Matter EAP
  • LifeLock Identity Theft Protection
  • Critical Illness/Group Accident Insurance
  • Dave Ramsey's SmartDollar Program


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