Port Drayage Operations Coordinator
3 weeks ago
NFI Industries is seeking a highly skilled Port Drayage Dispatcher to join our team. As a key member of our operations team, you will be responsible for planning and coordinating the movement of containers to and from port locations to customer facilities.
Key Responsibilities- Load Planning and Scheduling: Develop and implement load plans to optimize driver utilization and minimize delays.
- Driver Management: Schedule and dispatch drivers, ensuring timely and efficient delivery of containers.
- Communication and Customer Service: Maintain positive relationships with drivers, customers, and internal stakeholders through effective communication and issue resolution.
- Performance Monitoring and Reporting: Track and analyze key performance indicators (KPIs) to identify areas for improvement and optimize operations.
- System Management: Utilize Trinium Transportation Management System to manage operations, track loads, and document interactions.
- Sub-Hauler Management: Develop and maintain relationships with sub-haulers to ensure adequate capacity to handle spikes in volume.
- Escalation and Issue Resolution: Follow established escalation procedures to address major service failures or issues.
- Quality and Accuracy: Ensure accurate and timely entry of load status into the operations system.
- Experience: At least 1 year of Port Drayage experience working with ocean container drayage customers at the Ports.
- Education: High school diploma or general education degree required.
- Skills: Knowledge of customer service principles and practices, communication skills (verbal and written), listening skills, and time management skills.
- Language: Bilingual English/Spanish required.
- Software Proficiency: Proficient in Microsoft Office (Word, Excel, PowerPoint) and Trinium Transportation Management System.
NFI Industries offers a competitive hourly rate of $22.00/HOUR, with the potential for an additional $1.00/HOUR based on shift work. Our robust benefit program includes medical, dental, vision, prescription drug coverage, 401(k) plan, wellness program, life insurance, paid time off, and paid parental leave.
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