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Retail Store Manager

2 months ago

Knoxville, Tennessee, United States Buff City Soap Co Full time
About Buff City Soap Co

We're a company on a mission to create handmade products that are free of harsh ingredients and full of nourishing plant-based goodies to make your skin happy.

Job Description

Job Title: Store Operations Manager

Job Summary:

We're seeking a highly skilled and experienced Store Operations Manager to join our team at Buff City Soap Co. As a Store Operations Manager, you will be responsible for leading a team to create and maintain the Buff City Experience for our clients. You will be required to regularly exercise discretion in managing the overall operation of the store, supervising and directing the workforce, making staffing decisions, ensuring client satisfaction and quality of client experience, monitoring and motivating staff to achieve performance goals, handling minor maintenance issues, ensuring the cleanliness of the store, and managing safety and security within the store.

Key Responsibilities:

  • Develop and implement strategies to drive sales growth and improve customer satisfaction
  • Lead and manage a team of sales associates to achieve sales targets and provide excellent customer service
  • Monitor and control store expenses, including inventory management, labor costs, and maintenance
  • Ensure compliance with company policies, procedures, and regulatory requirements
  • Collaborate with the management team to develop and implement store plans and strategies
  • Conduct regular performance evaluations and provide coaching and development opportunities to team members
  • Manage and maintain store appearance, including visual merchandising and store cleanliness
  • Identify and capitalize on opportunities to improve store operations and customer experience

Requirements:

  • College education preferred, but not required
  • Management and/or sales experience required
  • Basic computer skills (ability to use Word, Excel, and Outlook)
  • Ability to manage effectively in a fast-paced environment, managing multiple situations simultaneously
  • Strong knowledge of customer service techniques and operational practices
  • Strong problem-solving and organizational/planning skills
  • Strong leadership skills, with the ability to coach and mentor while having knowledge of supervisory practices and procedures
  • Team building skills
  • Ability to prioritize and delegate

Physical Requirements:

  • Ability to stand and walk for long periods of time
  • Must not be sensitive to various scents and fragrances
  • Dexterity of hands and fingers
  • Ability to lift or assist in lifting items and heavy boxes up to 50lbs
  • Ability to walk, reach with hands and arms, climb, balance, twist and stoop, kneel or crouch
  • Ability to perform store cleaning functions including dusting, sweeping, mopping, scrubbing, etc.

Benefits:

  • Employment growth opportunities
  • Flexible scheduling
  • Competitive bonus plan
  • Options for medical, dental, vision, STD, LTD, life insurance, HSA, critical care & accident insurance, and 401K
  • Ability to earn paid time off
  • Employee discount on products & services
  • Anniversary gifts for years of service
  • Fun contests and incentives for performance