Customer Service Liaison
5 days ago
We are seeking a highly skilled Sales and Customer Support Associate to join our team at International Control Services, Inc. As a key member of our sales department, you will be responsible for providing exceptional customer service, resolving complaints, and ensuring timely delivery of products and services.
Key Responsibilities:
- Provide accurate and timely information to customers regarding product availability, pricing, and delivery schedules.
- Resolve customer complaints in a professional and courteous manner, escalating issues as necessary to ensure customer satisfaction.
- Maintain accurate records of customer interactions, including orders, returns, and complaints.
- Collaborate with internal teams to ensure seamless communication and coordination.
Requirements:
- Associate's degree or equivalent experience in a related field.
- Proficient in Microsoft Office Suite, Excel, Access, and SQL database reporting functions.
- Excellent communication and interpersonal skills.
- Able to lift up to 40 lbs. and stand and/or sit for long periods of time.
Estimated Salary Range: $45,000 - $60,000 per year, depending on experience and qualifications.
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