Customer Service Liaison

5 days ago


Decatur, Illinois, United States International Control Services, Inc. Full time
Job Summary

We are seeking a highly skilled Sales and Customer Support Associate to join our team at International Control Services, Inc. As a key member of our sales department, you will be responsible for providing exceptional customer service, resolving complaints, and ensuring timely delivery of products and services.

Key Responsibilities:

  • Provide accurate and timely information to customers regarding product availability, pricing, and delivery schedules.
  • Resolve customer complaints in a professional and courteous manner, escalating issues as necessary to ensure customer satisfaction.
  • Maintain accurate records of customer interactions, including orders, returns, and complaints.
  • Collaborate with internal teams to ensure seamless communication and coordination.

Requirements:

  • Associate's degree or equivalent experience in a related field.
  • Proficient in Microsoft Office Suite, Excel, Access, and SQL database reporting functions.
  • Excellent communication and interpersonal skills.
  • Able to lift up to 40 lbs. and stand and/or sit for long periods of time.

Estimated Salary Range: $45,000 - $60,000 per year, depending on experience and qualifications.



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