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Customer Service Representative

2 months ago

Chanhassen, Minnesota, United States The Sherwin-Williams Company Full time
Customer Service Specialist Job Description

This role is crucial to the success of our retail stores. As a Customer Service Specialist, you will work closely with wholesale and retail customers to understand their needs, provide expert advice on Sherwin-Williams products, and recommend solutions that meet their requirements. Your primary goal will be to deliver exceptional customer service, ensuring maximum client satisfaction while consistently meeting sales targets.

Key Responsibilities:
  • Provide top-notch customer service, addressing customer inquiries and concerns in a timely and professional manner.
  • Assist customers in selecting the right products and services, ensuring they have a seamless shopping experience.
  • Build strong relationships with wholesale and retail customers, fostering trust and loyalty.
  • Process sales transactions accurately and efficiently, adhering to company policies and procedures.
  • Meet and exceed sales goals on a monthly, quarterly, and yearly basis, driving business growth and revenue.
  • Maintain accurate and up-to-date records of customer interactions, sales data, and product information.
  • Stay knowledgeable about Sherwin-Williams products, services, and promotions, effectively communicating this information to customers.
  • Contribute to a positive and inclusive store environment, promoting a culture of excellence and customer-centricity.
Requirements:
  • Must be at least 18 years old.
  • Must be legally authorized to work in the country of employment without needing sponsorship for employment work visa status now or in the future.
  • Must be able to lift and carry up to 50 pounds frequently and up to 70 pounds occasionally, with or without reasonable accommodation.
  • Must be willing to work all scheduled hours, including evenings and weekends, with or without reasonable accommodation.
Preferred Qualifications:
  • Valid, unrestricted driver's license.
  • High school diploma or equivalent.
  • At least one year of experience in a delivery, retail, or customer service role.
  • Previous experience selling paint and paint-related products.
  • Ability to read, write, comprehend, and communicate in more than one language.