Phone Support Specialist

3 days ago


Vernon Hills, Illinois, United States Addison Group Full time

This phone support specialist position offers an excellent opportunity for individuals who enjoy working in a dynamic and fast-paced environment. As a phone support specialist, you will be responsible for handling customer inquiries, processing orders, and ensuring timely and effective communication with both internal teams and customers.

About the Role:

  • You will be working in a team-oriented environment where collaboration and open communication are highly valued.
  • You will have the opportunity to develop your skills and knowledge in a supportive and dynamic team.
  • You will be responsible for creating work orders in the company's system and coordinating with vendors for repair authorizations.
  • You will also be monitoring turnaround times for vendor repairs and invoicing to ensure timely processing.

Requirements:

  • 6 months–2 years of customer service experience, preferably in a high-volume environment.
  • Proficiency in Microsoft Office, with AS400 experience being a plus.
  • Strong communication skills with the ability to handle a high volume of calls and emails.
  • Detail-oriented with the ability to meet company metrics.

Salary Range: $19-$20/hour, generous benefits package, including medical, dental, vision, and paid time off, rapid company growth, and career advancement opportunities.



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