Branch Operations Director
3 weeks ago
We are seeking an experienced Branch Operations Director to oversee the daily operations of our NJ location. The successful candidate will be responsible for ensuring efficient operations, exceptional customer service, and achievement of financial and operational goals.
Key Responsibilities:- Operations Management:
- Audit and optimize chemical and supply usage, purchase materials as needed, and maintain inventory control.
- Collaborate with garage manager to ensure equipment and vehicles meet contract specifications and state traffic control guidelines.
- Ensure availability of all necessary tools, equipment, and safety items for operations.
- Schedule and assign jobs to the team, ensuring staff are properly licensed and trained.
- Maintain job timelines, ensuring on-time completion and adherence to contract deadlines.
- Conduct pre-job meetings with customers and staff to review contract details.
- Monitor contract production to meet specifications, identify opportunities to increase efficiency, and reduce costs.
- Review and optimize hourly contracts, ensuring proper billing and expense management.
- Ensure compliance with all state and federal regulations, including pesticide, DOT, traffic control, OSHA, and EPA requirements.
- Oversee documentation, daily reports, and record-keeping, including job costing, invoicing, and P&L statements.
- Oversee and manage staff, including supervisors, foremen, technicians, and drivers.
- Identify staffing needs and assist in hiring process, following HR policies and procedures.
- Conduct training programs (both classroom and on-site) to ensure team members are skilled and compliant with company standards.
- Provide ongoing coaching, support, and career development opportunities.
- Conduct performance evaluations, recommend pay increases, and manage disciplinary actions as necessary.
- Collaborate with Regional General Manager to develop and execute branch sales plan.
- Explore new markets, expand service offerings, and convert in-house contracts into outsourced services.
- Conduct customer meetings, manage bids, and monitor account relationships.
- Attend trade and industry meetings to stay informed on market trends.
- Perform market research to assess competition and pricing strategies.
- Manage customer relationships, ensure high satisfaction, and resolve any issues or complaints.
- Ensure timely invoicing and follow-up on all outstanding accounts.
- Manage public relations issues, including complaints or claims.
- Monitor quality control standards to ensure services meet both internal and contractual expectations.
- Stay updated on vegetation management practices, including herbicide application, equipment calibration, and spraying techniques.
- Gain proficiency in relevant systems (e.g., computers, injection, flow control systems).
- Continuously improve personal skills in management, sales, customer service, and team leadership.
The estimated salary range for this position is $80,000-$120,000 per year, depending on experience.
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Branch Operations Director
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High-Performance Branch Director Opportunity
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