Hotel Receptionist OSU

3 weeks ago


Columbus, Ohio, United States Shaner Hotels Full time
About the Opportunity

We are seeking a highly skilled Hotel Receptionist to join our team at Homewood Suites by Hilton in Columbus, OH. As a key member of our front desk team, you will be responsible for providing exceptional customer service to our guests, handling guest complaints, and ensuring seamless check-in and check-out experiences.

As a Hotel Receptionist, you will have the opportunity to work with a dynamic team, learn about the hospitality industry, and develop valuable skills in customer service, communication, and problem-solving.

Job Description
  • Act as the primary point of contact for guests, responding to their needs and concerns in a timely and professional manner.
  • Handle guest complaints in a fair and efficient manner, resolving issues to the guest's satisfaction.
  • Process all check-ins and check-outs according to established hotel procedures, ensuring accuracy and attention to detail.
  • Manage front desk operations, including cash handling, credit transactions, and petty cash reconciliations.
  • Assist with room assignments, block allocations, and special requests, ensuring maximum guest satisfaction.
  • Maintain accurate records of guest interactions, incident reports, and employee feedback, contributing to the hotel's quality assurance program.


Qualifications
  • High school graduate or equivalent, with a strong focus on customer service and communication skills.
  • Minimum one year of experience in customer-facing roles, preferably in the hospitality industry.
  • Ability to satisfactorily communicate with guests, management, and co-workers, demonstrating empathy and understanding.
  • Computer experience preferred, with proficiency in Microsoft Office and hotel property management systems.
  • Bilingual English/Spanish a plus, enhancing ability to serve diverse guest populations.
  • Knowledge of local activities and attractions beneficial, enabling guests to make informed decisions about their stays.


Salary Range: $28,000 - $38,000 per annum, commensurate with experience.

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