Bakery Team Associate

4 weeks ago

Coralville, Iowa, United States Nothing Bundt Cakes - Coralville Full time
Job Overview

The Nothing Bundt Cakes - Coralville Guest Service Representative is responsible for creating a warm and welcoming environment for our guests. This role involves offering creative solutions for unique celebratory occasions and selling our delicious cakes. The Guest Service Representative is the first point of brand contact in our bakery and plays a crucial role in engaging and bringing joy to our guests, creating a memorable experience, and leaving a positive, lasting impression.

Key Responsibilities
  • Promptly greet walk-in and phone guests with genuine warmth and helpful enthusiasm to determine their interests and needs, and follow the Nothing Bundt Cakes Sweet Steps of Service to create a superior guest experience.
  • Maintain strong product knowledge to educate guests on our cake distinction, size, and flavor profile options, pricing, special promotions, and complimentary retail merchandise.
  • Suggest additional merchandise, including balloons, candles, and cards, to complete a unique celebration.
  • Process guest orders efficiently and accurately using the point-of-sale system and invite guests to join our email club to benefit from special promotions and stay connected.
  • Uphold a clean and organized bakery presentation, which may include routine sweeping/mopping of the floor, and dusting/cleaning of countertops, windows, and other surfaces.
  • Replenish retail merchandise and cake display case to ensure a strong visual presentation.
  • Assemble cake and balloon orders according to guest specifications for the given celebration and follow our cake decorating and presentation standards with precision.
  • Prioritize workload according to schedule to ensure all orders are completed at the appropriate pick-up or delivery time, and craft all orders for walk-in guests.
  • Prepare cake decorations, boxes, bows, and other packaging materials in advance to ensure requisite supplies are readily available for cake order demands.
  • Monitor inventory of cake-crafting supplies and notify management when replenishment is required.
  • Evaluate frosted and decorated cakes to ensure our standards are met and notify management of any quality control issues.
  • Clean, sanitize, and restock the workstation and ensure all crafting tools are sufficiently prepared for the next shift.
  • Support the Guest Service Representative in assisting walk-in guests and answering the telephone as needed.
  • Comply with all health and safety guidelines and our policies and procedures, including strict adherence to dress code and personal hygiene.
  • Maintain a consistent work attendance and punctuality record.
Requirements
  • Exhibit high energy and strong interpersonal skills; be friendly, helpful, positive, patient, socially confident, and communicative.
  • Enjoy interacting with diverse people and excel at providing a superior guest experience.
  • Perform multiple tasks simultaneously while maintaining meticulous attention to detail.
  • Be diligent, organized, and self-motivated.
  • Have the ability to understand and carry out oral and written instructions and request clarification when needed.
  • Be comfortable with new technology and have the ability to operate a point-of-sale system.
  • Understand basic arithmetic; perform calculations when needed, and provide monetary change using U.S. currency.
  • Have the capacity to stand for extended periods of time and work in a fast-paced environment.
Work Availability

Must have the flexibility to work various shifts, including early mornings, evenings, weekends, and holidays, based on changing business demands. We are very accommodating and willing to work with your schedule.

Paychecks come weekly.

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