Customer Service Representative

6 days ago


Lakewood California, United States Allen Tire Full time
Job Summary

We are seeking a highly motivated and customer-focused Guest Care Sales Specialist to join our team at Allen Tire. As a key member of our sales team, you will be responsible for providing exceptional guest care experiences and driving sales of automotive repair services and tires.

Key Responsibilities
  • Provide a superior guest care experience through strong sales presentations, product knowledge, and excellent communication skills.
  • First point of contact for customers on the phone and in the store, engaging customers, scheduling appointments, building trust, and presenting needed services.
  • Responsible for the organization and productivity of the service business through estimate and invoice transactions.
  • Assist in various aspects of customer care, work order completion, and register assistance, as well as facility maintenance and outside purchase ordering.
  • Follow all policies and procedures related to cash, credit, check, refund, and return policies.
  • Work with management to react to customer service issues, customer complaints, and business opportunities.
  • Partner with management to produce a safe and healthy work environment that complies with all local, state, and federal laws, as well as company policies and procedures.
  • Maintain an organized and neat customer waiting area.
Requirements
  • Ability to understand and effectively communicate all products and services offered by Allen Tire.
  • Strong sales and customer service skills.
  • Excellent communication and interpersonal skills.
  • Ability to work in a fast-paced environment and meet sales targets.
  • High school diploma or equivalent required.


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