Family Vision Front Desk Coordinator

4 days ago


Burlington, Wisconsin, United States Wisconsin Vision Associates, Inc. (WVA) Full time
Job Summary

We are seeking a highly skilled and organized Family Vision Front Desk professional to join our team at Wisconsin Vision Associates, Inc. (WVA). As a key member of our front office staff, you will be responsible for providing exceptional customer service, managing administrative tasks, and ensuring a smooth patient experience.

Key Responsibilities
  • Answer and direct phone calls, greet patients warmly, and ensure a comfortable waiting area.
  • Manage patient check-in and check-out processes, including collecting payments and assisting with contact lens orders.
  • Maintain a tidy reception area and coordinate mail/parcel flow.
  • Assist with office activities, prepare charts for appointments, and gather insurance and personal information.
  • Schedule appointments, send emails and faxes, and perform basic bookkeeping and filing duties.
  • Ensure strict confidentiality with patient information, adhering to HIPAA Regulations.
Requirements
  • A high school diploma or equivalent in relevant work experience.
  • Electronic Health Record knowledge is a plus.
  • Experience in a professional business environment is preferred.
  • Strong communication and interpersonal skills, with a positive attitude and a strong work ethic.
  • Ability to work well under pressure, adapt to change, and prioritize tasks effectively.
What We Offer

At Wisconsin Vision Associates, Inc. (WVA), we value our employees and offer opportunities for growth and development. We provide resources and support for education and training, and encourage our team members to seek approval and participate in relevant programs.



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